1. What's your USA shipping address?
Here is USA shipping address: 1801 Ford St, Ogdensburg NY 13669
2. I live in Ottawa, where can I pickup my parcel? Do I need make an appointment?
Yes you need call/text 613-780-7300 and make an appointment first, and pickup at 2133 Carp Road, Ottawa ON K0A 1L0 . (the bungalow besides Shell gas station).
3. Do I need customer brokerage fee on top of the $30 fee?
No, it's included, we have licensed customer broker to handle it. You only need pay HST of the product when it cross border.
4. Can you pickup my parcel in Ogdensburg from other address such as UPS store?
Yes, we can pickup parcel in Ogdensburg from other place.
5. I bought something from Walmart.com or Lowes.com and choose "Store pickup". Can you pickup it for me?
Yes, just put name "Tony Su" as 2nd pickup person, who is the licensed customer broker who will do customer clearance for you.
6. Can I ship pallet to your USA address?
Yes you can, but we can only handle pallets which you can dis-assemble to smaller cartons.
7. How long can I expect my parcel to be delivered?
We pickup parcels in USA side once a week. You can pickup in 2nd day after we received it.
8. Can you do business parcels too?
Yes, we have licensed custom broker to work for us. We can do both personal and business parcels.
If you anything isn't clear, please contact Andy at 613-780-7300 or e-mail: sales@BuyFromUSA.ca .